Tea Flavoured Iced Tea for your Sales Force

I recently happen to visit a popular Café seeking respite from the hot sun in the form of an Iced tea. They sure did had have Iced tea but ask them the flavor the staff went blank. To aid I mentioned the regulars ; Strawberry , Peach…. Pat came the reply ; “ Sir , we have Tea Flavored Iced Tea “

Paco Underhill writes in ‘Why we buy’ – “When service is poor, shoppers will find another store; bad service undoes good merchandise, prices and location almost every time”.

Now broadly three areas impact on a retail salesperson’s ability to provide exemplary customer service Read More……