Process Consulting

In today’s dynamic business environment processes have to be adaptive to the organization’s efficiency as well as people proof. Our customized process consultant initiatives not only address the improvement of processes to achieve business goals but also adds value by overseeing the implementation.

An IT Service Management Process Assessment, process consultant is critical for organizations wishing to advance process maturity for the purpose of improving IT service delivery responsiveness, maintaining consistent levels of service, and increasing your customers’ satisfaction. RightStar ITSM process Consultant conducts assessments grounded in ITIL and industry best practices, resulting in an actionable roadmap that begins with where your organization is today and guides you step-by- step to where you want to be tomorrow.

ITSM Process Consulting: Maturity Assessment


The goal of RightStar’s ITSM Process Maturity Assessment is to identify the key areas within your organization that can provide the most significant return on your service management investment.